Terms of Service
Last updated: 11 June 2026 · The English version of these terms is authoritative; a Chinese translation will follow.
1. Who we are, and your agreement
Guide to Uni (guidetouni.com) is operated by Umami Labs Ltd, a company incorporated in Hong Kong. By purchasing a guide or using this site, you agree to these terms. If you are buying on behalf of a student in your family, "you" includes both the purchaser and the student. Contact: [email protected].
2. The service
We prepare personalised, informational decision-support guides for studying abroad. There are two tiers: the Complete Guide (USD 3,000) and the Bespoke Guide (USD 10,000). Each is a one-time purchase delivered as a private website with one year of access. Delivery typically takes around two weeks from payment; we will tell you if your case will take longer.
3. What we are — and are not
Please read this section carefully. We provide information and analysis to support your decisions. We do not provide guarantees of any kind. Specifically:
- We do not guarantee admission to any university, programme, or school.
- We make no promises about visa outcomes, scholarship results, or future employment.
- We are not a registered migration or visa agent, and nothing in a guide is immigration, legal, financial, or tax advice. For those matters, consult a qualified professional.
- We never submit applications on your behalf. Final decisions — where to apply, what to accept, what to spend — are yours.
4. Accuracy of information
Every figure in your guide — fees, deadlines, requirements, rankings — is sourced and dated as at delivery, and we link the sources so you can verify them yourself. Universities change fees and deadlines without notice, so always confirm critical details against the linked source before acting. The Bespoke Guide includes one refresh of your guide's data within 12 months of delivery.
5. Payment and refunds
Payment is a one-time fee, made through an Airwallex payment link arranged with our team. Work begins after payment is received. Our refund policy is simple and we apply it exactly as written:
- Before research on your guide starts: full refund.
- After research starts but before first delivery: 50% refund.
- After delivery: no refund.
6. Access and accounts
Your guide is available for one year from delivery. By default it is reachable via its link; as the owner you can set it private so that sign-in is required. You may share your guide with family and people helping with your decision. You may not resell it, republish it, or use it commercially — it is for personal and family use.
7. Intellectual property
The guide we deliver is licensed to you for personal use as described above. Our research methodology, templates, software, and site design remain the property of Umami Labs Ltd. Documents you give us — your CV, transcripts, anything else — remain yours; we use them only to prepare your guide.
8. Acceptable use
Don't scrape this site, probe or overload our systems, submit false information to the intake quiz at scale, or otherwise abuse the intake system. We may suspend access for misuse, though we'd rather just talk to you first.
9. Limitation of liability
To the fullest extent permitted by law, our total liability to you in connection with the service is capped at the amount you paid us, and we are not liable for indirect or consequential losses — including lost opportunities, lost income, or decisions made in reliance on the guide. Nothing in these terms excludes liability that cannot be excluded by law.
10. Governing law and disputes
These terms are governed by the laws of the Hong Kong Special Administrative Region. Any dispute that we cannot resolve between us will be submitted to the courts of Hong Kong. We'd ask that you write to us first — most issues can be sorted out by email.
11. Changes to these terms
If we change these terms, we will post the updated version here with a new "Last updated" date. Changes do not apply retroactively to guides already purchased. Questions about any of this: [email protected].